Frequently Asked Questions
Everything you need to know about your Simplicity Laser experience.
How long does shipping take for home-care products?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for skincare and laser accessories?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or used.
Do you offer financing or payment plans?
Yes, we partner with specialized providers to offer flexible monthly payment plans for our larger treatment packages and high-end equipment, allowing you to pay over time.
Are the products sold on your site the same as those used in-clinic?
Absolutely. We retail the same professional-grade skincare and maintenance products used by our technicians to ensure you get clinic-quality results at home.
Can I cancel or modify my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You may cancel or modify your order within 1 hour of placement by contacting our customer support team.
Is my personal and payment information secure?
Yes, we use industry-standard SSL encryption and secure payment gateways to ensure that your data is protected during every transaction.